About mattresses
What is the ideal size of a mattress?
Ideally, the mattress should be at least 20 cm longer than the height of the person who will use it. If there is a limitation of space, do not forget to consider the available surface on which you will place the mattress. We recommend that before placing your order, you carefully measure the space or bed frame in which you will use the mattress.
What is the time it takes for the body to adjust to a new mattress?
Each of our bodies can react differently to a new mattress. Most of the time, the adjustment or transition time between an old mattress and a new one can be between 1-3 weeks. Especially if you have an old, soft mattress that has areas where the foam has been dropped or the springs have broken. The spine needs to get used to the support that a new mattress offers. This change manifests itself in some people with back pain, while in others the transition is very easy without any discomfort.
What mattress firmness is optimal for me?
The firmness of a mattress is subjective and depends on the individual's preference. Sleeping position also helps in choosing the firmness of a mattress. The optimal firmness is normally determined by testing a mattress in a store.
When should I change a mattress?
The lifespan of a mattress depends a lot on the materials used and their quality. In general, it can be said that after 5 years, the degree of support of a mattress decreases. For hygiene reasons, it is recommended to change the mattress cover sooner than 5 years.
Why do new mattresses have a specific smell?
Due to the raw materials that go through the production process, new mattresses may have a specific smell, but this is not harmful to health. The smell normally disappears after a period of use of 1 to 3 weeks. For faster ventilation, we recommend periodically airing the room in which the mattress is placed.
What should people with allergies be careful about?
People with allergies tolerate synthetic materials better. For this reason, they should purchase mattresses made with such materials or mattresses with removable covers that they can wash as needed. Most of the textiles we use are anti-allergy treated, ensuring a germ-free climate in the long term.
How do I take care of my mattress?
For mattresses that have a removable cover, they can be washed in the washing machine on a normal program with appropriate detergent. If the knitted covers change their shape, they will return to normal if the material is stretched. For mattresses that do not have removable covers, we recommend using a soft brush and appropriate detergent to remove small stains. Do not expose the mattress to high temperatures or direct sunlight, also hot water bottles or electric pads with temperatures above 40 degrees can damage the mattress.
Why is the base on which I will place a new mattress so important?
The base on which the mattress is placed is what enhances the qualities of the mattress. The symbiosis between the base and the mattress creates an optimal sleeping environment. The base provides extra support that, depending on the position in which you sleep, should adapt to it together with the mattress.
How can I maintain my mattress cover?
The removable covers of mattresses equipped with this option can be washed in the washing machine on a normal cycle with appropriate detergent. For removable covers, quilted with memory foam, dry cleaning is recommended. If the knitted covers change shape, they return to normal when the material is stretched to re-cover the mattress core. In the case of mattresses that do not have removable covers, to remove small stains, we recommend using a soft brush and appropriate detergent, taking care not to let moisture penetrate the mattress core. In the case of persistent stains, we recommend using the services of a company that offers professional mattress cleaning. Do not expose the mattress to high temperatures or direct sunlight. Also, hot water bottles or electric pads with temperatures above 40 degrees can damage the mattress. Place the bedding and use the mattress only after its cover has dried completely.
How do I take care of my mattress to make it last longer?
Depending on the mattress model you choose, we recommend rotating it 180 degrees or turning it over periodically to make it last longer. This way, the two sides of the mattress have the opportunity to rest and recover from use. In the case of a double mattress with two users, the halves of the mattress will have the opportunity to periodically respond to the body shape and center of gravity of the partner, but if the difference in constitution is large, we recommend that the mattress be rotated more often. If you do this at intervals of between 3 and 4 months, you increase the period of time in which you can enjoy the chosen mattress.
How much time should I give the freshly unpacked rolled mattress before using it?
After unpacking, a rolled mattress can take up to 48 hours to regain its original shape and allow you to fully enjoy its properties. So after you take it out of the packaging, place the mattress on a flat surface and allow it some time to recover. All you have to do then is rest.
How do I know which mattress is right for me?
We have meticulously designed and crafted each of our mattresses to ensure you get the best sleep possible. To make your choice easier, we have introduced several filters on the site regarding the main aspects that characterize a mattress. If you have not yet decided, our specialists are happy to help you and guide you towards the perfect mattress via phone, chat or email.
What certifications do the textile materials used for mattress covers have?
All textiles used in the manufacture of our mattress covers are OEKO-TEX® certified. OEKO-TEX® means you can know for sure that every component of this item has been tested for harmful substances and that the item is therefore harmless to human health.
What sizes of mattresses do you produce?
We produce mattresses in a wide range of sizes, which can be found, for each model, on the selected product page.
How much weight can a mattress support?
Because we want everyone to have a healthy, restful and comfortable sleep, we have created products that meet the needs of several weight thresholds. The weight it can support is specified on each mattress's page.
How do I correctly position and orient a Best Sleep mattress?
A mattress is correctly positioned, with the main sleeping surface facing up, when the mattress label is oriented so that the writing on it can be read. The head and foot of all our mattresses are designed to be interchangeable. We recommend that the mattress be rotated each season.
How can I protect my mattress?
To protect the surface of the mattress and increase its lifespan, we recommend using a mattress protector. The mattress can be covered with just a cotton sheet or other textile, depending on each person's preferences, but this will keep the surface clean, but will not protect the mattress from possible liquid accidents.
Products & collections
How do I choose the right product?
Depending on the category, each product has a description on its page that contains important information about the material the product is made of, its size, weight, firmness, and other useful information.
How do I check if a product is available?
If the desired size or product variant is displayed on our website, then the product is available and can be ordered. The approximate delivery time is specified on each product page.
How often do you update your stocks?
Product availability in the store is updated in real time.
In what situations can a topper be used?
Certainly the main purpose of a topper is to improve the comfort of the sleeping surface. Being easier to roll up for storage and transport, a topper can be used both indoors and outdoors. Depending on its size, a topper can have several uses and can be used: on the old mattress, on the sofa, in the caravan, camping, in the student room, on vacation, even on the floor to create a pleasant playing environment for children. Avoid using it on surfaces or in damp spaces.
How do I maintain a Best Sleep pillow?
The method of maintenance and cleaning of the product is specific depending on the pillow model and the type of filling. Information on how to best care for your chosen pillow can be found on the product page.
How do I maintain a Best Sleep duvet?
The method of maintenance and cleaning of the product is specific depending on the duvet model and the type of filling. Information on how to best care for your chosen duvet can be found on the product page.
Orders & payment
How can I place an order?
By visiting a product page, you will be able to add it to your cart. After you have chosen the products you want to order, you can view your cart, and then go to the Checkout page to complete your order.
How can I pay for an order?
You can choose between several payment methods, such as cash on delivery, bank transfer or secure online payment with your card. If you wish, you can also pay with shopping cards or credit cards. Follow the steps in Checkout and it will be very easy for you to choose your preferred payment method.
Can I order products out of stock?
If the products are in stock, they can be ordered without exception. For exceptional cases of delivery time, we will contact you after placing your order to inform you of the delivery time.
Delivery & return
How long can you deliver an order?
Delivery time depends on the destination address and the product ordered. It can vary between 1 and 5 days, or 7 and 10 days.
How can I return the ordered products?
If after delivery you realize that the product has damage or technical defects, or if you simply changed your mind, remember that you have the legal right to return the product to us within 14 days, although we are convinced that this will not be the case. See more on the Return Policy page.
What is the delivery cost?
The shipping fee starts at 35 lei and increases depending on the number of products ordered (can reach a maximum of 280 lei). An extra fee of 10 lei is added to orders with cash on delivery.
Do you have any other questions?
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